What is the best practice after resolving a service issue to ensure customer satisfaction?

• A. Ignore the customer after resolution.
• B. Cease communication after resolving.
• C. Follow up to confirm satisfaction and document the resolution.
• D. Only inform your supervisor, not the customer.

Answer: (C)

Following up after resolving a service issue is about closing the service loop and ensuring the customer truly feels helped. By reaching out to confirm they’re satisfied, you give the customer a chance to raise any remaining concerns and you show accountability. It also lets you offer any additional help and set expectations for any next steps if needed. Documenting the resolution creates a clear record of what was done, why, and the outcome, which supports consistency, future reference, and continuous improvement. Ignoring the customer or stopping communication leaves them uncertain and can erode trust, while only informing a supervisor misses the essential step of ensuring the customer’s experience is complete. So the best practice is to follow up to confirm satisfaction and document the resolution.